Pleasekeep in mind that the gelo bianco teardrops are handmade therefore any variations in color should be considered a feature, not a fault.
To return an item, you email firstname.lastname@example.org for an RA# & return label.
Simply attach the pre paid label to the original packaging and drop it in the mail. Once the package is received we will issue an in house credit minus the cost of original shipping (if any) & return shipping cost of $5.95 (if you used a pre paid label).
When requesting a return please include the following information in your email message:
When using your credit, follow the complete check-out procedure and write the following in the "comment" box- "Apply Credit on file". You'll only be charged for re-shipping your replacement jewelry.
To return an item, you must email or use our contact page for a return authorization number. Please describe the reason for the return.
We will not issue credits for any items without a return authorization number.
When we receive your Return Authorization - we will provide you - via e mail an online store credit, less the return shipping costs. Please review the credit upon receipt - we cannot alter or adjust credits outside of the month in which the Return Authorization and credit was issued.
Refunds are not permitted - Online Store Credit Only.
Your credit is good for one year from the day it is issued.
International Returns must be sent PRE PAID and all customs fee and duties are the responsibility of the sender and NOT the responsibility of Roberta Chiarella, Inc. Gift and gift card recipients: Please contact us within 7 days of receiving your gift, and within 30 days from date of original purchase - by phone 212-535-5639 or at our our contact page - and we'll be happy to help you process your return. You will receive an online store credit only, less shipping charges.
All return packages must be prepaid, insured for your own protection.
Gift and gift card recipients: Please contact us within 7 days of receiving your gift, and within 30 days from date of original purchase - by phone 212-535-5639 or at our contact page - and we'll be happy to help you process your return. You will receive an online store credit only, less return shipping charges.
Final Sale items:
Due to the very special price, items marked as are non-returnable.
If you return a product outside this process, your in house-credit or exchange may be delayed or refused.
About our plated finishes
All items are plated with 100% nickel/allergy free plating.
Our finish/plate colors are:
gold is 22kt plated
silver is rhodium/platinum plated-it is tarnish free
hematite is dark antique gunmetal finish
all finishes are premium plated and are very durable and tarnish free.
All jewelry is plated and cannot be cleaned with
jewelry cleaning products intended for fine jewelry.
never use a silver/polishing cloth - it will remove the finish.
To prevent discoloration and fading - avoid direct contact with
hairspray, perfumes and body lotions.
Fashion/costume jewelry should never be worn in the pool or shower.
To clean the crystal surfaces - use a paper towel sprayed
with Windex. do not spray the product directly on the jewelry.