Please note: If the item is worn we cannot be responsible for any damages due to wear, negligence or misuse.

To Return an item for an Exchange

• To return an item you wish to exchange, please email returns@robertachiarella.com for the RA #.
• A Pre-paid Return Label will be sent to you via email- or you can send using your own method.
• Simply attach the Pre-paid Return Label to the original packaging and drop it in the mail.
• Once the package is received, we will a refund to your original method of payment and the return shipping cost of $6.95 (if the Pre-paid Return Label is used).
• Simply attach the Pre-paid Return Label to the original packaging and drop it in the mail.
• To exchange an item, simply return it and place a new order for the item you want.
• Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays.

IMPORTANT
Returned items must be securely wrapped in the original bubble packaging (including the clear bubble bag). Please do not simply place your item in a plain envelope with tissue paper - the item will arrive damaged. If the returned item is damaged in transit due to improper packing, a credit cannot be issued.

International Returns
International Returns must be sent pre-paid. All customs fee and duties are the responsibility of the sender only (less shipping charges).

Gift Returns
In order to process Returns for a Gift, our office must be contacted within 7 days - we will need to look up the original purchase so please have that info.
Please email returns@robertachiarella.com and we'll be happy to help you process your returned gift. You will receive an online store credit.

Final Sale items
Please Note: Due to the very special price, items marked as    cannot be returned.

About our plated finishes
All items are plated with 100% nickel/allergy free plating.
Our finish/plate colors are:
gold is 22kt plated
silver is rhodium/platinum plated-it is tarnish free
hematite is dark antique gunmetal finish
all finishes are premium plated and are very durable and tarnish free.

Basic care

All jewelry is plated and cannot be cleaned with
jewelry cleaning products intended for fine jewelry.
never use a silver/polishing cloth - it will remove the finish.

To prevent discoloration and fading - avoid direct contact with
hairspray, perfumes and body lotions.

Fashion/costume jewelry should never be worn in the pool or shower.

To clean the crystal surfaces - use a paper towel sprayed
with Windex. do not spray the product directly on the jewelry.